Resiliency and scalability of contact centers are the key factors to Business Continuity Planning (BCP). Contact centers built on legacy systems are expensive to maintain and do not scale well to handle increasing customer anxiety. Contact center operations face dips in agent productivity due to legacy technology and skill gaps. To overcome these business challenges, organizations must implement a flexible solution and leverage automation to enhance operational scalability.
Join our upcoming webinar with guest speaker Analyst Kate Leggett of Forrester Research to learn how to leverage a full suite of AI technologies, including Natural Language Processing (NLP) and machine and deep learning to create a smarter, and more scalable contact center.